Device Assistance

You have options when your device isn't working.

Troubleshoot your device

  • Tech Coach customers can use the online tutorials, chat, or call a Tech Coach and troubleshoot your device.
  • If you are not a Tech Coach customer, you can learn more.
Get Support

File a claim with Asurion to replace your device

If your device is not working, you can file a claim. Here’s how it works:

  • 1Sign in and fill out the form.
  • 2Pay your deductible.
  • 3Get your device as soon as the next day!
File Claim with Asurion

Verizon Wireless Extended Warranty

Get convenient coverage against mechanical or electrical defects after the manufacturer's warranty expires.

Call Verizon:

You may also be eligible to upgrade your device with Verizon. Click here to check eligibility.