Changes coming for the Verizon Support & Protection (VSP) app

Since the Android™ operating system now provides the native ability to remotely lock, locate, wipe and ring your device, and to manage your device's performance and battery life, the following features won’t be available in VSP anymore:

  • Remote Lock, Locate, Erase and Alarm
  • Optimize / Device Tune-up
  • Battery Predictions

Click here to learn how you can use Android Device Manager to remotely locate, lock, wipe and ring your device.

Click here to learn how to manage your device performance with Google™.

In June, VSP will update to the new Security & Privacy (S&P) app, which provides the same state-of-the-art protection from viruses and malware, malicious websites, and harmful Wi-Fi networks that you enjoyed as a VSP customer.

Look out for the app update in June. When you get the update, please accept the Terms and Conditions in the new app to keep your device protected.


What is Security & Privacy?

Verizon Security & Privacy is a powerful security solution that protects you and your device from malware and threats. It is available at no additional cost to Verizon Wireless customers. Customers also can expand that protection across all of their household's devices, regardless of platform (PC, Mac®) for a monthly fee.

What is the Security & Privacy (S&P) app?

The S&P app protects Android smartphones and tablets from malware, risky websites and apps, and unsecure Wi-Fi connections. It also allows customers to extend protection for all of their household's devices directly from the app for a monthly fee.

Do I need the S&P app if I already have the Verizon Support & Protection (VSP) app?

Yes. The VSP app will be removed from service soon and replaced with the S&P app in June. If you already have VSP installed on your device, it will be updated to S&P app. When you receive the update, please proceed with accepting the Terms and Conditions on the splash page of the new S&P app and begin using the new security features.

What is changing in VSP?

Certain features in the VSP app, such as the ability to remotely locate, lock, wipe or ring your phone, and the battery and performance optimization features, are now available through the Android operating system, and will no longer be provided in VSP and S&P apps.

How do I activate remote locate/lock/wipe/ring using Android OS?

Android Device Manager provides detailed instructions on how to activate this feature and remotely locate, lock, wipe and ring you device.

How do I manage device performance using Android OS?

Click here to see detailed instructions on managing device performance using Android.